Welcome to our Flower Delivery Marlow Terms & Conditions. These terms govern your use of our online store and services, including all flower delivery orders within Marlow and surrounding areas. By accessing or placing an order on our website, you agree to comply with these terms. Please read them carefully to understand your legal rights and obligations when shopping for flowers online with us.
Our online flower delivery service is designed for customers residing in, or ordering for, recipients within Marlow and its neighbouring areas. You must be at least 18 years of age to place an order through our e-commerce platform. By confirming a purchase, you represent and warrant that you fulfil these eligibility requirements.
To facilitate a seamless flower delivery experience in Marlow, orders must be placed through our website. The process includes:
Please double-check all order and delivery details before submitting your purchase, as we cannot accept liability for errors made during the order process.
All flower arrangements, bouquets, and gifts displayed on our website are subject to availability. In the event that certain flowers or gift items are unavailable (for example, due to seasonal changes or supply issues), we reserve the right to substitute items of equal or greater value while maintaining the overall aesthetic and style of your chosen arrangement. We will endeavour to inform you of significant substitutions affecting your online flower delivery in Marlow, but do not guarantee prior notice for minor adjustments.
All prices listed on our website for flower delivery in Marlow are quoted in Pounds Sterling (GBP) and include applicable VAT unless stated otherwise. Delivery fees may be charged separately and will be clearly indicated at checkout.
We accept secure payment by major credit and debit cards. By placing an order, you authorise us to charge the total amount to your chosen payment method. Orders will only be processed and dispatched once payment in full is received and cleared.
All transactions are processed through secure, encrypted payment gateways to ensure your financial information remains protected. We do not store your card details on our servers.
Our flower delivery service covers Marlow and surrounding areas, including specified outlying postcodes. Same-day and next-day delivery options may be available but are subject to availability and order cut-off times, particularly during busy periods such as Valentine's Day and Mother's Day.
If a delivery is delayed due to unforeseen circumstances beyond our control (such as adverse weather or public holidays), we will keep you informed and seek to resolve the matter promptly.
You have the right to cancel your flower delivery order for Marlow and nearby areas, provided the cancellation request is received before your order has been dispatched for delivery or custom arrangements have begun. Due to the perishable nature of our products, cancellations received after preparation for dispatch may be subject to a fee or may not be possible.
Requests to cancel or amend orders must be submitted promptly through our online contact form or by logging into your customer account area. Cancellations or changes are only confirmed once you receive a direct confirmation from us.
Approved refunds will be processed using the original payment method within 7 working days. Depending on your bank or card provider, clearing times may vary.
Our flower deliveries are freshly arranged with care and checked for quality prior to dispatch. Due to the perishable nature of flowers, returns are generally not available. However, if you have a concern about the quality or condition of your order on delivery, please notify us as soon as possible (ideally within 24 hours of receipt), providing a description and, if possible, photographs of the issue. We will assess the situation and, where appropriate, offer a replacement or partial/full refund according to our discretion and in line with UK consumer standards.
By ordering online flower delivery in Marlow from us, you confirm that:
While we strive to fulfil all orders to the highest standard, our liability for online flower delivery in Marlow is limited as follows:
All images, descriptions, and content on our website are the property of our flower delivery business or used with appropriate permissions. You may not copy, reproduce, or use these materials except as required to place an order via our online store.
Your privacy is important to us. All personal data collected during the order process for flower delivery in Marlow is handled in compliance with UK data protection laws. Information is used solely for processing your order and, where consent is given, for marketing related to our services. For full details, please refer to our Privacy Policy.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from your use of our services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in our services, business practices, or legal requirements. Updated versions will be posted on our website. It is your responsibility to review the latest terms before making a purchase.
If you have any queries regarding these Terms & Conditions or require assistance with your online flower delivery in Marlow, please contact us via the customer support options provided on our website. Our team is happy to assist with order questions, delivery issues, and general enquiries.
Please note that these terms apply to all customers placing orders for flower delivery to addresses within Marlow and the surrounding areas covered by our service. For specific delivery postcodes or to check an address, consult our delivery details at checkout or contact our customer support team.
Thank you for choosing us for your flower delivery needs in Marlow. Your satisfaction is our priority, and we look forward to serving you again soon.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Marlow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Marlow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
